Sold out? What if the item I’m interested in is no longer available in my size?
New items can be sold out rather quickly, but we may get more soon! Please contact our customer care department via New items that can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
What should I do if the size on the tag is different from what I ordered?
The sizes shown on the website will be converted into international sizes before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don’t fit you well, you could return them. (Please check our return policy.)
Why is the color of the received clothing a little different from what I saw online?
The camera’s perspective and the extent of lighting may cause a little color difference. Hope you could understand. If it does not affect the appearance and mood of your favorite clothing, we hope you can keep the item. We will give you a promotion code as compensation for future purchases. However, we will try our best to avoid this kind of issue from happening again.
Any store locations?
Yes, we do but not open to the public.
Where do you get our clothes?
All the apparels come from the top brands around the world so the quality, the fabric, and the design have a guarantee so that we can build our reputation and offer our customers our best service.
How do I use a discount code?
If you have a discount coupon, when you go to the “check out” page, you may find an option where you need to input the number, that’s how you use it.
Not be sure about a size or have a fit question. How do I find this information?
Please see our Size Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Department.
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order for a refund.
I need to change something on my order. How can I do that?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel is processed and sent to the post office, we will be unable to make any changes.
Can I get more information on a product?
We try to provide as much useful details as we can about all our products to help you buy the things that will suit you best.
Every page for each item includes a detailed description, sizing, care instructions, and most importantly, plenty of images.
If you think there is any further details we need to put on there to help you, just let us know what information you’d like to see and we’ll do our best to include it.
Any catalogs that I can buy from?
With so many new items every week, and hundreds of products on the site at any one time, plus constantly changing fashion news, trend features, and advice, it would simply be impossible for a paper catalog to keep up.
Instead, we prefer to focus and put more effort on providing our customers with a website where you can buy what you want when you want, 24 hours, 7 days a week, and we believe that the images and catwalk give you a much more realistic view of the items you want.
How do I pay for my order?
We like to give you plenty of payment options: we accept Visa, Debit Visa, MasterCard credit cards as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit cardholders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
What currencies can I use?
We’ve made several currencies available as follows: US dollar, EURO, Great Britain Pound Sterling, Canada Dollar, Australia Dollar, Norwegian Krone, Switzerland Francs, Swedish Krona, Polish Zloty, Danish Krone, Japanese Yen, Hong Kong Dollar.
Is it safe to use my credit card on the website?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL). Welcome to choose your favorite items on our website.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
- The card may have expired. Check that your card is still valid.
- You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
- You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
- Make sure you’re using the latest version of your web browser. Maybe because your browser has some kinds of plug-ins. Please clear the cookies, restart the browser and then try again.
Was I charged twice?
Your credit card will only be charged once after your order ships.
If you just placed your order, what you are seeing on your bank account is authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.